Shipping policy

Thank you for shopping with us! This Shipping Policy explains how and when your order will be processed, packed, and delivered.

1. Order Processing Times

We aim to pack and dispatch all orders as quickly as possible.

  • Processing time: Up to 2 business days

  • Orders are processed Monday–Friday (excluding public holidays).

  • During sales, launches, or busy periods, processing may take slightly longer.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Options & Timeframes

We currently ship Australia-wide.

🚚 Standard Shipping

  • Delivery time: 2–8 business days (depending on your location)

  • Remote areas may take longer

⚡ Express Shipping (Recommended)

  • Delivery time: 1–4 business days

  • The fastest option for events, holidays, or last-minute tanning needs

Please note: Delivery timeframes are estimates provided by the courier and may vary during busier periods.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Shipping method selected

  • Order weight

We may offer free shipping promotions from time to time.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
You can click the tracking link anytime to see real-time updates.

If tracking shows your parcel is delayed, please contact the courier directly as they will have the most up-to-date information.

5. Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for:

  • Parcels delivered to incorrect addresses

  • Lost parcels due to incomplete or incorrect address information

If you entered the wrong address, please email us immediately. If the order has not yet been dispatched, we will update it. If it has already shipped, we cannot make changes.

6. Delivery Issues & Lost Parcels

If your parcel is marked as delivered but you cannot locate it:

  1. Check with neighbours, household members, or building management

  2. Contact the courier directly

  3. If still unresolved, email us and we will assist

Please allow the courier’s investigation time to be completed before a replacement can be issued.

7. Shipping Delays

We are not responsible for shipping delays caused by:

  • Couriers

  • Weather conditions

  • Public holidays

  • Peak season volumes

  • Incorrect addresses

However, we will always do our best to help you locate your order.

8. International Shipping

We currently ship to selected international locations.
Delivery times vary by country and customs processing.

International customers are responsible for customs duties, taxes, and import fees.

9. Questions?

We’re here to help!
If you have any questions regarding your order or delivery, contact us at:
📧 hello@solaratan.com.au