Terms of service

 

Terms of Service

Welcome to our website. By accessing or purchasing from this site, you agree to the following Terms of Service. Please read them carefully before using our store.

1. Overview

This website is operated by Solara Tan  (“we”, “us”, “our”).
Throughout the site, the terms “customer”, “you”, and “your” refer to anyone accessing or purchasing from the site.

By visiting our website or purchasing a product, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional policies referenced throughout the site.

2. Online Store Terms

By using our website, you confirm that:

  • You are over 18 years old, or have permission from a parent/guardian.

  • You will not use our products for any illegal or unauthorised purpose.

  • You will not transmit malware, viruses, or destructive code.

Any breach of these terms may result in an immediate termination of your access.

3. Products & Accuracy of Information

We take care to ensure product descriptions, ingredients, colours, and images are accurate. However, we do not guarantee that:

  • Colours will appear exactly the same on all screens/devices

  • Every ingredient list or label will be free from typographical error

  • The product results will appear the same on every user

We reserve the right to modify product offerings, pricing, or descriptions at any time without notice.

4. Pricing & Payment

Prices are listed in AUD unless stated otherwise.
We reserve the right to adjust prices at any time.

By placing an order, you agree that:

  • All payment information you provide is accurate

  • You are authorised to use the payment method

  • You will pay all charges incurred at the listed prices

We may refuse or cancel orders at our discretion.

5. Shipping & Delivery

Shipping times and rates are outlined on our Shipping Policy page.
Once an order has been dispatched, delivery times are outside our control.
We are not responsible for delays caused by couriers, customs, weather, or high-volume periods.

Incorrect shipping information provided by the customer may cause delays or failed deliveries.

6. Returns & Refunds

Our Refund & Returns Policy is part of these Terms.
By purchasing from us, you acknowledge that:

  • We do not accept change-of-mind returns

  • Faulty, damaged, or incorrect items are covered under Australian Consumer Law

  • You must contact us with proof of purchase for any claim

Nothing in these Terms overrides your rights under the Australian Consumer Law.

7. Personal Information

Your submission of personal data through the store is governed by our Privacy Policy, which outlines how your information is collected, stored, and used.

8. Prohibited Uses

You are not permitted to use our site or products to:

  • Commit unlawful acts

  • Violate regulations or intellectual property rights

  • Distribute harmful code

  • Harass or harm others

  • Interfere with security features of the site

We may terminate your access if we believe you have breached these rules.

9. Intellectual Property

All text, graphics, logos, images, and product descriptions on our site are the property of Solara Tan.
You may not copy, reproduce, sell, or exploit any portion of our content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, we are not responsible for:

  • Any indirect, incidental, or consequential damages

  • Reactions caused by misuse or incorrect application of products

  • Delays or issues outside our control

Our total liability will not exceed the amount paid for your order.

11. Modifications to Terms

We may update these Terms at any time.
Changes take effect immediately upon posting on the website.
It is your responsibility to check this page periodically for updates.

12. Governing Law

These Terms are governed by the laws of Australia.
Any disputes will be handled in accordance with Australian consumer protection law.

13. Contact Information

Questions about the Terms of Service should be sent to:
📧  hello@solaratan.com.au